FAQ

  • Which areas do you deliver to?

    We deliver across the entire United Kingdom. We also offer pick-up/Uber delivery from our Leyland Kitchen.

  • When is the best time to place my order?

    We recommend ordering 48 to 72 hours in advance to allow us to freshly prepare your meal and freeze it before posting via a 24-hour next-day delivery service. The general rule is to plan ahead and place your order as soon as possible (2-7 days turnaround). For pickup from our Leyland kitchen, 48 hours' notice is sufficient.

  • Do your dishes come with proteins?

    Yes! most of our dishes come with an average of 2 standard sizes pieces of protein for every 1 liter of food. For meals less than 1 liter, you will receive 1 piece of protein. Exemptions apply.

  • What is Faitheaz Kitchen?

    Faitheaz Kitchen is dedicated to providing authentic African cuisine, offering a variety of freshly prepared dishes that reflect the rich culinary traditions of Africa. We deliver nationwide across the UK.

  • What types of dishes do you offer?

    Our menu includes a wide selection of traditional dishes such as Jollof rice, Ekuru, Waakye, Sadza, Egusi, Efo riro, and various Nigerian snacks, among others. we also provide continental dishes on request.

  • Do you offer catering services?

    Yes, we provide bespoke catering services for events, and celebrations of all kinds and sizes. Our team can customise the menu to suit your needs.

  • How can I place an order?

    Orders can be placed through our website, Whatsapp or by contacting our customer service team. We recommend placing your order in advance to ensure availability.

  • How do you ensure the quality and freshness of the food?

    We prepare our dishes using fresh ingredients and traditional cooking methods to maintain authenticity and quality. Each order is made fresh prior to delivery.

  • Are there vegetarian or vegan options available?

    Yes, we offer vegetarian and vegan options on our menu. Please specify any dietary requirements when placing your order.

  • Do you cater for allergies?

    We take food allergies seriously. Please inform us of any allergies or dietary restrictions when placing your order so we can accommodate your needs.

  • What payment methods do you accept?

    We accept various payment methods, including credit and debit cards. Please check our website for the full list of acceptable payment options.

    All payments must be completed before we can process your order.

  • What is your cancellation policy?

    Cancellations are allowed up to 24 hours after a booking is confirmed for all reservations made three months in advance. If a cancellation occurs 2-3 months prior to the event, a fee of 35% of the total cost will apply. Cancellations made 1-2 months before the event will incur a charge of 50% of the total cost. Cancellations received less than one month before the event will be charged at 100% of the total cost. For further assistance, please reach out to our team.